Helicopter Flight 12/13 Minute (zimbabwe)

I booked this flight for me and my wife with Viata. Viata informed me that Wild Horizon will conduct this flight. However, eventhough we were in Victoria falls Elephant Hills Hotel Wild Horizon did not contact us for this flight. When I phoned them previous day they said that there was no booking for us. Then I got my Cosmos tour manager in Victoria Falls who was an employee of Wild Horoszon to find out this booking, but he also could not find. I could not contact Viata office in USA as my phone did not allow me to call as my phone was on roaming. Then I had to ask my daughter in Australia to contact Viata and check about this booking. Then Viata had confirmed that there is a booking. With this information I again contacted Wild Horizon and found the booking. There was some miscommunication between Viata and Wild Horison. I had to spend about half a day to sort out this booking. I had a very stressful time until I could sort out this. I am very unhappy for this stressful saga

The Helicopter flight was fun and well done. However, Wild Horizons acted unethically and mistreated us. We used Wild Horizons to pick us up at the airport to take us to our lodging. Upon pickup, the driver asked if we were interested in a Helicopter flight over the falls. We answered "yes". The driver said we could stop by the Wild Horizons office to buy tickets. We said that was not necessary, and the driver replied that it was on the way to the lodge anyway. (It was not "on the way".) I thought this might be a way to get us to purchase tickets without having a chance to compare prices. I was right. At the Wild Horizon office, I specifically asked the sales person if Wild Horizons offered the best price for the Helicopter flight (12-13 minutes). He replied "yes", so we purchased two tickets. Later, we discovered the same 12-13 minute helicopter tour on Viator for $14.15 per person less, including taxes, park fees, and fuel surcharge. We returned to the Wild Horizon office and asked for a $28 refund as the Wild Horizon representative had not been truthful at the time we bought the tickets. The Wild Horizon salesperson denied he had told us that Wild Horizon had the lowest price. Then, he and another Wild Horizon employee started yelling at us and telling us they do not match prices. I explained that we would not have purchased the tickets if the salesperson had told us the truth originally. The Wild Horizon representatives continued to yell at us, deny what we had been told, and act unprofessionally. Not wanting further verbal abuse, we left the office. This behavior was inappropriate. Customers should never be subject to verbal abuse, even if Wild Horizons was not going to meet our request for a refund due to their salesperson's misinformation.

Took a 13 minute flight. Pick up from our hotel. Everything was explained very clearly. Video/photograph package available. Flight is incredible and you see the river, falls and gorge. Gives a real insight as to the geography which is not so apparent from the land. Staff are all very friendly would thoroughly recommend.

Dishonest service - never again I had booked 4 activities (helicopter and others) totaling 407 USD all at once with them and we agreed that as a discount I would get the airport transfer (to go and back, value 26 USD) and pay 400 instead of 407 USD. So all in all a discount of 33 USD, which is not great but was fine with me. The activities were all good (and expensive, but this is Victoria falls so no complaint there). However, when it came to get back to the airport they suddenly ‘forgot’ about the promised free return. It’s not about the 13 USD but when you make a deal you keep your promise. This is just normal good business behavior. I travel to Southern Africa often but Wild Horizon will not get my money anymore. There are plenty of alternatives - Not recommended.

Short and Expensive, but totally worth the bird’s eye view of the amazing confluence of nature that creates the view of the Falls you see on the ground